These services have been offered by Optimum to a large number of companies over the years. With that said, most of these businesses took it online to share their experiences with this ISPS. In order to help you make a more informed decision, and learn about all of the benefits and setbacks of Optimum Internet Business Internet I took the time to review the customer reviews.

Many of their customers, both past and current, agree that the company provides reliable and inexpensive internet to all kinds of business. But, I ran into one of their customers who was unhappy with the customer service and poor quality services.

The customer claimed that he needed to bundle the TV, phone, and internet from Optimum as there wasn’t any competition. He claims that he was not provided with the right services. Their customer support did nothing to assist him.

Another complaint came from the fact that Optimum doesn’t offer any email to contact their customer care. If you cannot express yourself well via a phone call, you will definitely have to put up with the issues. One customer also complained that the chat interface did not work with all browsers. After reaching them you will be transferred into automated answers. These responses may require a long time before reps can help.

Optimum has to bridge the gap between their customers and the company through improving their customer service.

This company provides a variety of features that will ensure your business’ productivity. The company provides Customer service through a customized Optimum Phone Homepage that allows you to log in to and make connections to your home as well as to your business.

Although they say that they offer customer service through email, telephone and live chat, the problems with all of them are not their fault. Their customer support team doesn’t give us an email address. They may hold you until you call them on their automated telephone receiver, if you prefer to reach them by phone.

It is the same with their live chat. There will be automated responses until someone can help. Customer care for them is not as good as the customer reviews that can be found online. You’ll suffer for many hours silently if there are any technical issues with your Internet.